Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

How can you purchase a voucher?
You have the option of purchasing our gift vouchers worth EUR 25, EUR 50, EUR 100 or EUR 150. Each voucher comes with a voucher code that is automatically generated when you make the purchase. You will receive the voucher code in a separate message, which you can also pass on.

If you do not spend the entire amount at once, the remaining amount will remain in your voucher balance. It is important to know that our gift vouchers do not have an expiration date. Please note that we only send the gift vouchers by email. Therefore, it is important that you provide the correct email address when placing your order.

How can you use a voucher?
If you have a voucher, you can redeem it at the end of your order at checkout by entering the voucher code. Please check the invoice amount of your order to make sure that your voucher has been correctly applied.

If the voucher was not taken into account, contact our customer service at customercare@carma-concept.com so that we can make manual adjustments.

Please note that the gift card balance may not cover the entire order amount. If your order exceeds the value of the gift card, you can choose another payment method to pay the remaining amount. For refunds, the credit will be processed in the same way as the original payment. However, please note that the refund method cannot be changed.

What should you do if you have not received a voucher?
A voucher is usually sent within a few minutes to the email address you provided at the time of purchase. If you cannot find the email in your main mailbox, please also check your spam folder. Some email providers may experience delayed deliveries.

How does OH APRIL ship?

We ship all
Orders in cardboard boxes made from 100% recycled materials and use
exclusively the shipping service of DHL. At the moment we are
Unfortunately, it is not yet possible to offer express shipping.

Which countries are available for shipping?
Our products can be shipped to the following countries: Germany, Belgium, Netherlands, Poland, Czech Republic, Austria, Ireland, Denmark, Finland, France, Sweden, Spain, Portugal, United Kingdom, Luxembourg, Italy, Greece, USA and Switzerland. An overview of the
You can find shipping costs here .

How can I check the shipping status of my order?
From the moment your order leaves our warehouse, you will receive a shipping confirmation from us by email with a DHL tracking number. With this number you can track the shipping status of your order and always stay up to date.

Can I also have my order delivered to a DHL Packstation?
We are happy to arrange for your order to be delivered to a DHL Packstation. Please enter the required information as follows during the ordering process:

• first name and last name
• Packstation and number (please enter in the street field)
• 9-digit postal code (please enter in the additional field)
• Postal code and city

We recommend not using the autofill function to ensure that the information can be transferred correctly.

How long does it take for my order to be delivered?
We strive to process orders placed during our normal business hours within 3-5 business days. Please note that during drops, holidays and special promotions, processing and shipping times may increase to several days.

If your delivery takes longer than expected.
You can easily track your delivery using the tracking number included in the shipping confirmation. Please understand that we have no influence on DHL's delivery process. If your package has not arrived after more than 10 days, do not hesitate to contact our support team at customercare@oh-april.com.

But please note that in case of a drop or restock, 10 days for shipping can sometimes be normal.

If your package is lost in transit, rest assured that we will do our utmost to help you. However, please note that we are not responsible for packages for which proof of delivery has been established. However, your satisfaction is very important to us and we are available to resolve any issues that may arise.

How much does shipping cost?
Your order will be shipped free of charge within Germany as soon as the value of the goods reaches 150 EUR. For orders within Germany under 150 euros and for deliveries abroad, regardless of the order value, we charge shipping costs. You can find the exact shipping costs in the table below. In addition, the costs are also listed separately in the shopping cart and on the checkout page to ensure maximum transparency.

Germany: 5.90 €

Belgium, Austria, Netherlands, Poland, Czech Republic: €9.50

Ireland: €11.50

Denmark: 12.50 €

Finland, France, Sweden, Spain: 13.00 €

USA: 49.90 €

UK, Portugal: 13.50 €

Italy, Luxembourg: 14.00 €

Greece: 15.00 €

Switzerland: 20.50

Can I return my order?
We hope that you like our products as much as we do. However, we understand if the items do not fit or suit you and give you the option to return them within 14 days of receipt. Please note that the cost of return shipping is borne by the customer.

To ensure that we can process your return smoothly, we ask you to use our returns form. You can find detailed instructions and our return policy here (https://oh-april.com/a/returns).

Is it possible to exchange products?
Unfortunately, exchanges are not possible due to system limitations. We hope for your understanding. However, you have the option of returning items and ordering new ones.

How do I initiate a return?
For your returns, please use our returns portal and enter your details in the form. You will then receive an email that you can print out and use as a shipping label. We do not cover the shipping costs for returns. You are welcome to use the package we used for the return.

How do I initiate a return from a non-EU country?
If you are returning a package from a country outside the EU, you must complete a customs declaration. This document must be included with your package if you are sending it to us from a non-EU country. You are responsible for providing all the necessary information accurately and completely on the relevant form. This includes details of the contents of the package, the value of the goods, the weight and your and our identities. This ensures that we record exactly what is being transported.

You can find the required forms either online from the transport service provider of your choice or at a stationary collection point. Please do not forget to enclose the invoice from us with your shipment. If you need your invoice, please contact us at customerservice@oh-april.com .

It is also advisable to ask the transport service provider directly to clarify the exact process and to ensure that all necessary steps can be carried out properly.

How do I find out if my return has been received?
Once we receive your return, we will immediately inspect the returned items and issue a refund as soon as possible. It is always advisable to keep the receipt of your return in case it is lost and you need to contact the carrier.

Our logistics processing time, from receipt of the return to the refund, can take up to 14 days. If you have not received any notification after this period, do not hesitate to contact our support at customercare@oh-april.com. We will be happy to assist you.

When will my return be refunded?
We will process your refund within 14 days and a credit will be applied to the original payment method. Unfortunately, it is not possible to issue refunds to a different payment method.

If you have sent back several returns in one package, the credit for these returns may be processed at different times. Please note that depending on the payment method you choose, it may take some time for the payment to appear in your account.

How are gift vouchers refunded after a return?
Did you pay for your entire order with a gift voucher? In this case, the amount will be refunded to your voucher and it will remain active. The voucher code will not change.

Did you combine the gift voucher with another payment method?
We will then apply the gift voucher to the items you keep. We will refund the remaining voucher value to your voucher balance. Here too, the voucher code remains unchanged. If the value of the items you keep is higher than the voucher value, the gift voucher will be applied in full to the items you keep. The difference will be offset against the payment method you used for the gift voucher.

Are there certain conditions to be taken into account?
Please note that our headquarters/office in Cologne is not a return address. Unfortunately, we cannot accept returns there and therefore acceptance on site will be refused and the shipment will be sent back to the sender. We regret this very much, because we also want to avoid this. Therefore, we always ask you to use the returns portal. Simply click here .

You can reach us via our contact page ! We will be happy to help you.