Shipping policy

Prices, shipping costs and delivery information

We only use DHL for all of our deliveries.
For all shipments with DHL, we apply the following shipping costs, which are presented to you in the following table. The shipping costs will once again be presented to you separately in the cart system and at the checkout separately.


Germany          €4.90
Belgium, Austria, the Netherlands, Poland, Czech Republic           €9.50
Ireland           €11.50
Denmark           €12.50
Finland, France, Sweden, Spain           €13.00
UK, Portugal           €13.50
Italy, Luxembourg           €14.00
Greece           €15.00
Switzerland          €20.50



National Returns

For returns from Germany, please use our returns portal and enter your details into the form. You will then receive an email to print out and use as a shipping label. Returns are free of charge for you. You are welcome to use the packaging we used for shipping for your returns.


Notes on refunds:

Please note that the items you wish to return must be sent back to us in perfect condition and without signs of use. We will process your returns as soon as possible. You will receive an automatic notification as soon as we have refunded the outstanding amount. To see if your return has arrived, please use the DHL tracking number you received when you posted your package. If you have not received any feedback from us after 14 days, please contact our Customer Service


International Returns

We are unable to assume the costs for returns outside of Germany. Please send us your returns to the following address:
OH APRIL c/o Ontaro – Logistik GmbH – Hüttenstraße 100 – 102 DE – 50170 Kerpen – Germany